Online Retailing
add: evolution of online retailing: Wikipedia: Online shopping
Dumb retail to Smart retail: Walmart, Target, Best Buy — Mobile Matters More To Big US Retailers Than To Amazon
add: technology within the store, AND increased price competition
A Brief History Of Online Shopping
Walmart: Less amazing than Amazon
Disintermediation
Industries
- Print Media
- Retail
- Music: cost and convenience (Psy for example)
As Music Downloads Decline, Expect More Anti-Spotify Anxiety - Books
- Travel
- Banking
- Autos?
- Music: cost and convenience (Psy for example)
Disruptors
- Amazon (1995)
- eBay (1995)
- Craigslist (1995)
- Netflix (1997)
- Napster (1999)
- iTunes (2000)
- Orbitz (2001)
- YouTube (2005)
- Walmart
- Apple
- Webvan (late 1990s)
- Shift from PC to mobile
- Location data (iBeacon)
- Increased ubiquity
Shorter Channels
- Direct to consumer
- Sales Tax advantage
- Same day delivery
- Consumer to consumer
- Channel conflict
- Omnichannel
- Cannibalization
- Showrooming (Best Buy). Response:
- Mobile app (The Next Wave in Shopper Marketing: Micro-Location in the Retail Space)
- Elephanti Raises $4.5M To Help Shoppers Find Products In Nearby Stores
- QR
Codes - Leverage footprint (some web retailers are)
- The last mile
- Drones: Amazon Air Project
- Google Shopping Express
- UPS and Fedex, Christmas 2013
- Tesco
Smarter Channels, increased automation, cheaper, increased connectivity
- Big Data
- Robots: Amazon’s Kiva Systems (founder from Webvan)
- RFID
- EDI
- Extranets (Virtual Private Network)
- B2B Exchanges, Verticals
- Cloud Computing
- storage in the cloud changes costs
- storage in the cloud allows multiple devices to access the same data
- Major players: (The 10 Most Important Companies In Cloud Computing)
- Amazon
- Microsoft Azure
- Rackspace (OpenStack)
- Salesforce.com
- Offshoring (Apple, Walmart, Fashion Industry)
- Outsourcing (India: software development, customer service)
- Fedex
- UPS
- Potential impact of 3D printing: It’s the end of Walmart and mass-market retail—as you know it, Walmart
could own the retail 3D-printing business by 2020